Return & Refund Policy

Last Updated: October 3, 2026

Agnitar Yangın Mühendislik A.Ş. (“Agnitar”, “we”, “us”, or “our”) is committed to providing reliable fire protection products and professional service to our customers worldwide.

This Return & Refund Policy applies to products purchased directly from Agnitar through our website or other direct sales channels.

1. Eligibility for Returns

Products may be returned only if they are:

• Unused and unopened;

• In their original packaging and condition;

• Complete with all original components, accessories, labels, certificates, and documentation;

• Not modified, installed, commissioned, or otherwise put into service.

A return request must be submitted to Agnitar before the product is shipped back.

Products that have been opened, installed, used, modified, or commissioned may not be eligible for return, except where the product is defective or otherwise covered by applicable statutory rights.

For customized, specially manufactured, specially configured, or non-standard products produced according to the customer's specifications, returns may not be accepted unless the product is defective or applicable mandatory law provides otherwise.

2. Return Request

To request a return, please contact us at:

Email: info@agnitar.com
Phone: +90 535 371 40 09

Please include the following information in your return request:

• Order or invoice number;

• Product name and product code;

• Quantity to be returned;

• Reason for the return;

• Photographs showing the condition and packaging of the products, where applicable.

No product should be shipped back to Agnitar without prior written approval.

3. Return Shipping, Customs and Related Costs

Unless the return is required due to a manufacturing defect or another circumstance for which Agnitar is legally responsible, all costs associated with returning the product are the responsibility of the customer.

These costs may include, but are not limited to:

• Return transportation and freight charges;

• Customs clearance fees;

• Import/export duties and taxes;

• Brokerage and handling fees;

• Insurance and other costs related to the return shipment.

The customer is responsible for ensuring that the returned products are properly packaged and transported so that they arrive at Agnitar in their original, undamaged condition.

Agnitar is not responsible for loss or damage occurring during a customer-arranged return shipment.

4. Inspection of Returned Products

All returned products are subject to inspection after receipt.

If the returned product meets the return conditions specified in this policy, Agnitar will process the applicable refund in accordance with the original payment method, subject to any legally applicable requirements.

If the product does not meet the return conditions, Agnitar may reject the return or deduct the applicable costs from the refund, to the extent permitted by applicable law.

5. Refunds

Once the returned product has been received and inspected, we will notify the customer whether the return has been approved.

Approved refunds will generally be processed using the original payment method.

Any refund does not include costs that are not refundable to Agnitar, including return transportation, customs clearance charges, duties, taxes, brokerage fees, or other third-party charges, unless Agnitar is legally responsible for such costs.

Refund processing times may vary depending on the customer's payment provider, bank, and applicable payment processing procedures.

6. Manufacturing Defects and Warranty

Agnitar products are covered by a one (1) year warranty against manufacturing defects, starting from the date of delivery unless otherwise stated in the applicable sales agreement or product documentation.

The warranty covers defects attributable to manufacturing or material quality under normal and intended use.

The warranty does not cover damage or failure resulting from:

• Improper installation or commissioning;

• Incorrect use or operation;

• Failure to follow installation, operating, maintenance, or safety instructions;

• Unauthorized modification, alteration, or repair;

• Physical damage caused after delivery;

• Improper storage or transportation after delivery;

• Normal wear and tear;

• Use outside the product's intended application or technical specifications;

• External factors or circumstances beyond Agnitar's reasonable control.

Where a manufacturing defect is confirmed and Agnitar is responsible under the applicable warranty, Agnitar may, at its discretion and subject to applicable law, repair or replace the defective product or component, or provide another appropriate remedy.

Warranty claims should be submitted to:

Email: info@agnitar.com
Phone: +90 535 371 40 09

The customer may be required to provide photographs, product identification details, installation information, test reports, or other documentation reasonably necessary for the assessment of the warranty claim.

7. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory rights or remedies that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection legislation provides rights that are more favorable to the customer than those described in this policy, those statutory rights will apply.

For business-to-business (“B2B”) transactions, the terms of the applicable quotation, purchase order, sales agreement, and/or commercial contract may also apply.

8. International Returns

For international returns, the customer is responsible for complying with all applicable export, import, customs, and transportation requirements unless Agnitar is legally responsible for the return.

The customer is responsible for ensuring that all required customs documentation is completed accurately.

Any customs duties, taxes, clearance charges, storage charges, penalties, or similar costs arising from an incorrectly prepared or improperly declared return shipment may be charged to the customer, to the extent permitted by applicable law.

9. Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact us:

Agnitar
Email: info@agnitar.com
Phone: +90 535 371 40 09

We will review each return and warranty request individually and in accordance with this policy, the applicable sales agreement, and mandatory applicable law.